File Transporter Protocol 2 - Transcript

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David Lawrence: Then I would just assume that it didn't go. What's happened here is that you know you went to a page that has a form and on that form you filled in the subject matter or maybe it gave you some choices for customer service form correct.

Layal: Yes how if wanted are you a user or you want to be a user or drop down when you type thing.

David Lawrence: Right so you filled that all dutifully out and then you hit submit, right?

Layal: Yeah.

David Lawrence: Now there is a good chance that whatever happened because the page came up and said couldn*t be loaded that the server simply gave up it couldn*t continue on with the script that it was running and so it gave up and it may have sent it, it may not have sent it. It*s frustrating because when you fill out these forms there is no way a sort of tracking what you did or memorializing what you did. Unless you just before you send the form do a select all in the body of that form copy it and paste into some other document on your local machine. Nobody thinks to do that, they are just sending an E-mail of to Verizon or they are sending an E-mail off to Paypal or AOL or any number of other companies that use these kinds of forms. They don*t think to keep a copy for themselves now I do because I have seen this happen a million times where you go and you carefully craft this E-mail in this form on a web page rather than on the local E-mail client that you use like Outlook Express or Entourage or you know whatever where you have a copy of it in your send mail, right.

Layal: Right.

David Lawrence: You got no, no record of your ever even having been there so what I normally do when I am doing something really critical like that. And the only way that I can send them some sort of complaint or request for help or information once I do manage to compose that in their nice little text window I will actually take the time to copy to highlight the whole thing copy it and paste it into a Wordpad document or Notepad document if I am on a Windows machine or BBEdit or Text Edit if I am on a Mac and just so that I have it specially if it*s a really long one. Because I am spending how much do you spend doing this E-mail?

Layal: Probably 20 minutes.

David Lawrence: Yeah so that's 20 minutes out of your time and now you don*t even you know if you could send and Lord knows that carefully crafted last sentence that threaten you leaving them as a customer you are not going to able to remember that, right?

Layal: You are right. I wish I had a copied it because I never really thought about that.

David Lawrence: Avril Lavigne My Happy Ending #12 on the Net Music Countdown.

[Transcriptions provided by Datalyst]

Hour 1: << previous |1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | next >> | Hour 2 | Hour 3

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