Glitch - Transcript - Hour 1, Segment 6

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Bob: Yeah can imagine so it is nothing about computers when we turn this thing out to Window by now.

David Lawrence: Well, I mean, think about this. Somebody at the store, you know your local Wal-Mart, the guy with the blue dress right, somebody is standing there, an going, yeah you can burn DVDs on this, so okay dupti dupti do, somebody grabs the laptop or the desktop or whatever they take it home, and it just doesn*t seem to be working right. So instead of thinking to themselves, oh maybe it*s a buffer issue, you know I checked the left buffer and the left buffer is only filling up to 30% capacity. You know they are not doing and they sitting down on this stupid machine doesn*t work the way they said it did. And computer sock, you know that*s the reaction that average lay person is going to have. So I think this is an issue where if it is happening with both Nero and the same behavior is happening with both Nero and with the software that it ships with, the OEM software that it ships with. It maybe one of two things, you may have a defective component, or you need to go back to the manufacturer of the machine and say here is the behavior that I have seen and it*s not working right and the software company said that they will just supply the software to you and don*t provide any end-user support. So if that*s the case I need to speak to your supervisor if he can help me. And you start nailing the hardware because if the software company, and that very well might be. The software company says okay, you know we are only providing support to our OEM manufacturer, then you go back to that manufacturer and say, look I got this one to here, it covers everything, stop telling me it*s not your fault. So that*s what I would do, and then the magic phrase obviously is, I need to speak to your supervisor, when they say I don*t have a supervisor. Really so you own the company, I want a new machine. Because you don*t have a supervisor, then you must be the guy at the top or the check at the top, but that*s the way to do it, alright.

Bob: Okay.

David Lawrence: I appreciate it, I wish there some better I could give you, but you are at that point where both are talking to each other. Tony you are Online Tonight with David Lawrence, hello.

Tony: How are you doing tonight?

David Lawrence: I am doing okay, how can I help you sir?

Tony: I have a problem with Microsoft with their messenger service, wireless visually impaired people use by buying out there newer version. You know first thing is we upgrade when we go into sign in to 5.0.

David Lawrence: They are forcing you to upgrade messenger?

Tony: Yeah.

David Lawrence: Oh, they must be, I mean messenger is up to what like 9.0 now?

[Transcriptions provided by Datalyst]

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