Oliver Twisted Pair - Transcript

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David Lawrence: Now you can certainly take the time to go to the help files on MSN to look up using, once you do get online get past that, it*s just an annoyance more than anything. It*s not like you are not online, right? You just get that.

Kim: No I can*t get on because that*s the only service I have.

David Lawrence: Well then they have not solved your issue for you. They have not solved your issue. You could go to another machine that has Internet connectivity and you could Google or you could use Microsoft Search to find out the answer to your question. You could print it out and go and try and slog your way through it. But there are 2 constituencies I serve on this show. And this is to take people like Robert Wedge and obviate the next Email that they will send to me. Oh you always tell people to bring their computers in. I only tell people who frankly don*t have the desire to extend their knowledge to things technology. I have people who call in the show all the time. One constituency is tech dudes, tech dude desk. People who want to learn about this stuff, who want to go and find out how to do it, who want to play with it as a hobby just like you know guys used to do you know work on cars. You know women used to do work on cars you know because they wanted to learn about how car, now you can*t do that. You can*t have a hobby around a car because it*s all microchips, right. So people used to work on cars for fun. And some people want to work on their computers for fun. The second constituency it has nothing to do with raw intelligence. I am sure you are very smart person. You just want to use your computer. I don*t care to become a tech support specialist. That*s why I want these guys to do it.

Kim: Right that*s why I took it in there.

David Lawrence: Right, exactly.

Kim: --- the new modem and I had, now I get the whole, I still can*t log in because MSN won't run.

David Lawrence: Right. So the point is I am trying to also tell you and teach people like you who simply want to use their computer as a tool how to talk to people like me, how to talk to the store, how to talk to the support person, how to talk to the tech person online you know how to talk to them and get your point across to say I would like you to fix this one. Now it may cost you 30 bucks to do it but frankly you have been on the phone with me for 20 minutes and I am sure your time is worth much, much more than $30 an hour. So if you brought your machine in and it took them a half an hour to do what they needed to do or if they were able to do it online by walking you through the process of logging on to their tech support system where they could actually take over your computer and do it for you that would be an amazingly cool use of $30 and you could move on with your life, right?

[Transcriptions provided by Datalyst]

Hour 1 | Hour 2: << previous |1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | next >> | Hour 3

You can read the entire transcript here online. You may also purchase either an electronically-delivered PDF of this transcript, or a printed copy, sent via the mail:

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