Son of the Taskbar - Transcript

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Raymond: Yeah I sure am.

David Lawrence: Alright now you have gotten this message and where is your machine as it stands right now you had a notice that the hard drive was going to crash.

Raymond: Right first it was keyboard malfunctioned then hardboard going to crash and now I can only just get to the configuration. It says Welcome Windows and then configuration and then goes back to the screen which says*

David Lawrence: So here*s what I would do. Do you have a Norton Utilities running?

Raymond: Yes I have, I have that running. That was up-to-date.

David Lawrence: I am going to ask the question again. Do you have Norton Utilities?

Raymond: I have Norton Antivirus.

David Lawrence: Right, so Norton Utilities is actually a piece of software that helps you diagnose whether or not you have hard drive issues.

Raymond: I see.

David Lawrence: And if you have hard drive issues which is what that little message that popped up it will also help you repair those hard drive issues. So you might want to grab yourself a copy of Norton Utilities and run it on your machine by starting up off of the CD that comes in the package.

Raymond: Trying to start up.

David Lawrence: Exactly and then analyze your hard drive, see if there is an issue, fix it if there is any and just see, that doesn*t fix everything up. Because usually when you get little tiny glitches like this, it*s often because the data that they are trying to get is somewhere on the hard drive that*s going south. Hard drives degrade overtime.

Raymond: They do yeah.

David Lawrence: And in two and half years it*s probably not the mechanism but it could be parts of the drive that just simply weren*t manufactured very well. I am not sure. What brand of computer is this?

Raymond: It is Compaq.

David Lawrence: Compaq okay.

Raymond: Yeah.

David Lawrence: So have you talked to the HP people to find out what they suggest you to do?

Raymond: No I haven*t. You are the first one I thought of.

[Transcriptions provided by Datalyst]

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